“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton
That about sums it up when it comes to business for all of us. We can write reams of information about our products or services and spin tales of greatness and mesmerise our readers with information. However, if we can actually tell you about the benefits of our product or service and then have someone else show you that it works because they have bought the item or skill, then we create value. Then there is something within that sparks buying confidence within us.
“Profit is the Applause you receive for serving your customers well.” – Sim Kay Wee Senior Vice President, Cabin Crew, Singapore Airlines.
Singapore Airlines is recognised as one of the world’s leading carriers. Mr Yap Kim Wah, SIA’s Senior Vice President responsible for Product and Service, explained “We have a high reputation for service and that means that when someone flies with us they come with high expectations. But still we want them to come away saying ‘Wow! That was something out of the ordinary’.”
It is easy to see the wrong!
I sat with a director of a construction company today and heard him talk about his role as an amateur referee. He said he always left the field feeling as though he had got it wrong with some decisions. That was all he could think about. He felt it was the same in business today. Other people tend to look for our faults. You hear it on national television after a major team sporting event when the commentators go to town on what should have been.
Not perfect but Improving
We often have enough stamina to keep our operation just ticking over but I think that it should always be our aim to improve the business processes in order to increase our profitability. I have heard others say, ‘better to work wiser than harder.’
Builder’s Profile
What do others say about us? It is not everyone who thinks we have a great initiative for the construction industry. But, here are a few who stand with us and have seen the benefits of using our Profile.
Harry Sharp, Policy and Systems Manager, Mitie Interiors
“I always knew there had to be a smarter way to deal with pre-qualification and Builder’s Profile is the answer.”
Julie White, Managing Director of D-Drill (Master Drillers) Ltd
“When I first heard about the Builder’s Profile, I was sceptical, thinking it was just another scheme looking to make money. However, after six months, it has reduced the number of PQQs that we have to complete by 80% and I’m convinced! The beauty of the Builder’s Profile is that it has been designed to be adopted by existing schemes to collect the information they require rather than to compete with them.”
Adrian Rowles, Partner of Lockmetal
“I wanted to say how helpful we have found the service, especially now we have upgraded to premium membership. In fact we have recouped the cost several times over in saved time, answering endless Pre-Qualification Questionnaires from all our prospective customers.”
Paul McCulloch, Group Supply Manager, Osborne
“Osborne is pleased to be using the Builder’s Profile for our pre-qualification requirements. The online service allows us to continue to ensure the highest standards of our supply chain and, by removing the need for paper questionnaires, we are becoming more efficient and saving both time and money. Equally important, we are relieving our supply chain of a huge burden which will allow them to focus on what they do best for us: construction.”
Neil Edwards, Chief Executive, Builders’ Conference
“On average, our members are saving money if just 3 main contractors accept their Builder’s Profile.”
We are not perfect but our continued aim is to improve every aspect of our business in order to achieve our goals and benefit the construction industry in the UK.
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Builders Profile 